| 招聘岗位名称：
Service Desk Analyst (招若干人) |
| 招聘职位： |
信息系统分析员 |
专业要求： |
不限 |
| 性别要求： |
不限 |
招聘人数： |
若干 |
| 年龄限制： |
不限 |
学历限制： |
大本以上 |
| 户口所在地： |
不限 |
工作地点： |
辽宁 大连 |
| 职称要求： |
不限 |
招聘类型： |
不限 |
| 工作经验： |
不限 |
月薪： |
面议 |
| 发布时间： |
2008-08-30 |
截止时间： |
2008-10-29 |
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| 职位简介： |
Req:08000DOD
Handle IT support calls within the SLA's defined and as assigned by the managers and/or team leads.
Handle trouble tickets submitted to remedy queues within the SLA's defined.
Innovate and implement new solutions that increase process efficiency.
Identify and implement processes and procedures to identify "Top 10" Severity 3 & 4 Trouble Tickets and drive to Root Cause Analysis
Execute assigned operational tasks and programs in preset time frame, e.g., provide advanced training, procedural information for the analyst in improving their productivity, technical etc
Should be able to handle complex process mechanism, isolate problem areas and focus to resolve, cross-functional interaction among other teams to build an effective network
Ensure Phone Queue SLA's are met or exceeded as set by the management
Degree or Diploma in any discipline but with keen interest in IT/Computer with at least a year of Service Desk or Technical Support experience
Advanced ability to gather, monitor and document data
Excellent customer service skills
Excellent verbal and written communication skills
Good knowledge of Service Desk operations
Required Skills: Active Directory Services, MS SMS 2003, MS Exchange, Citrix Application, RAVPN & Wireless, MS Office 2003, Roaming & Local NT Profile, COF, SAV & Spywares
Ability to converse in Mandarin and Japanese. |
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