Overall Role Purpose - Oversee the management of all Gateway(s) by planning and ensuring proper implementation of strategies and tactics to ensure improvement in both service and transit time performance whilst managing costs. - As a key member of the China National Operations Management Team, lead the development of Gateway strategies, practices, policies, programs and services to support the achievement of business objectives and implementation of market strategies.
Accountabilities Gateway Operations Management - Develop the Gateway component of Annual Operating plans in tandem with the Country and Regional strategies and ensure implementation of the plan - Maintain and drive a high DHL profile often within a difficult regulatory environment - Perform management tasks with due regard to budgetary targets, service/ productivity levels and cost controls - Ensure that DHL meets/improves upon its Gateway Customs, regulatory and environmental obligations while actively leading initiatives to remove trade impediments - Ensure every one of the country Gateways are managed within cost targets and seek means by which to manage costs whilst maintaining / improving service and productivity levels
Innovation and expansion - Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets Ensure alignment with regional and local needs - Plan and implement Gateway facilities, equipment and infrastructure in accordance with regional guidelines and local requirements - Implement Gateway projects to address regional and network imperatives and programmes - Ensure Gateway operational practices and procedures are compliant with regional and network operation policies Security Management - Direct and oversee Gateway Security practices to ensure policies and business needs are met
Gateway Team / People Resources Management - Ensure employees in Gateways are trained and developed to meet business and succession needs and ensure that adequate manpower is planned and in place, in conjunction with Human Resources and the Operations Training & Development team
Customs - Ensure that DHL meets/improves upon its GW Customs, regulatory and environmental obligations while actively leading initiatives to remove trade impediments - Collate and analyze information from external and internal sources and plan actions and interventions to deal with issues and concerns accordingly
Sales Support - Support the business acquisition process and provide after sales support as required in order to achieve revenue and profitability targets - Recommend organization structure, roles and responsibility and performance targets for the function - Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness. - Develop a team spirit and multitasking capabilities within the team. - Plan, organise and direct an efficient and effective function. - Develop IKOs/KPIs with team members and monitor individual performance. - Conduct performance appraisal, including coaching - Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets. - Identify training needs and opportunities to develop a highly skilled functional department.
Skills / Qualifications Skills - Communication skills (English and Mandarin ie Pudonghua), spoken and written - Seasoned and effective people manager with strong business acumen, communications, influencing skills and abilities in connecting with people of various levels - Willing to work and effective in complex organisational structure - 7 - 10 years senior management experience in a service related role, preferably in the Air Express Industry - Experience in leading, championing and implementing change - Experience of the local regulatory environment - Degree (or equivalent)
