招聘岗位名称：
全国地面作业经理 National Ground Operations Manager (招1人)
招聘职位：
物流管理
专业要求：
不限
性别要求：
不限
招聘人数：
1
年龄限制：
不限
学历限制：
大本以上
户口所在地：
不限
工作地点：
北京
职称要求：
不限
招聘类型：
不限
工作经验：
五年以上
月薪：
面议
发布时间：
2008-07-04
截止时间：
2008-09-02
职位简介：
部门：业部 学历：本科以上 工作年限：5-7年 外语程度：精通
Overall Role Purpose - Manage the Ground Operations Group by planning and implementing strategies to ensure improvement in both service and transit time performance whilst managing costs. - Through the management (functionally via dotted line reporting relationships) of Cluster Operations Managers, provide the fastest most reliable and secure door to door express transport service in the market with full end to end visibility of shipment status and progress. - Adopt, localize, plan and roll-out global / regional / cross-functional programs aimed at improving overall or specific ground operations performance in transit time, process efficiency and cost effectiveness.
Accountabilities Ground Operations Management - Develop the Ground Operations component of Annual Operating plans in tandem with the Country and Regional strategies and ensure implementation and achievement of the plan - Perform management tasks with due regard to budgetary targets, service/ productivity levels and cost controls - Ensure that DHL meets/improves upon its Ground Operations regulatory and environmental obligations - Agree and achieve market leading Transit Time, Data Quality and Service Performance targets. - Ensure Service Centres are managed within cost targets and seek means by which to manage costs whilst maintaining / improving service and productivity levels. Innovation and Expansion - Support the business acquisition process and provide after sales support as required in order to achieve revenue and profitability targets - Manage the actions for improvement within the scope of Ground Operations Security Management - Oversee Ground Operations Security practices to ensure policies and business needs are met Occupational Health & Safety (OHS) Management - Oversee OHS practices to ensure policies, procedures, processes and business needs are met - Plan, deploy and monitor all health & safety related preventive programs and reactive measures Ground Operations Team Management - In conjunction with Human Resources and Operations Line Trainers, ensure employees in Service Centres are trained and developed to meet business and succession needs and ensure that adequate manpower is planned and in place Ensure Alignment with Regional and Local Needs - Ensure Ground Operations operational practices and procedures are compliant with regional and network operation policies. Plan and implement Ground Operations facilities, equipment and infrastructure in accordance with regional guidelines and local requirements and mid-term plans - Implement Ground Operations projects to address regional and network imperatives and programmes - Recommend organization structure, roles and responsibility and performance targets for the function - Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness. - Develop a team spirit and multitasking capabilities within the team. - Plan, organise and direct an efficient and effective function. - Develop IKOs/KPIs with team members and monitor individual performance. - Conduct performance appraisal, including coaching - Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets. - Identify training needs and opportunities to develop a highly skilled functional department.
Skills / Qualifications Skills - Communication skills (English and Mandarin ie Pudonghua), spoken and written - Seasoned and effective people manager with strong business acumen, communications, change management, influencing skills and abilities in connecting with people of various levels - Willing to work and effective in complex organisational structure - 5-7 years middle to senior management experience in a service related role, preferably in the Air Express Industry - Experience in implementing change - Experience of the local regulatory environment - Degree (or equivalent)
