Overall Role Purpose Ensure implementation of credit control policies and relevant process, effectively manage the credit control working, provide credit control, risk control and feasibility advice for the whole development of company 确保信用控制政策及相关流程的执行,对公司的信用控制工作进行有效管理,为公司的整体发展提供信用控制、风险控制的信息和可行性建议
Accountabilities Supervise and manage of Internal process 内部流程的监控与管理: - Supervise the team’s credit management, analyse credit control data and feedback to administrators, provide feasibility advices - 监控本组信用管理工作,分析信用控制数据并反馈管理层,提供可行性建议 - Supervise the implement situations of credit control policies and bill standard process, ensure the timely collection of receivables - 监控信用控制政策及帐单标准流程的执行情况,确保应收帐款的及时回收 - Cooperate with NCAC, harmonize area sale, manage the credit sale contract - 配合全国客户会计中心,协调分区销售,对赊销合同进行管理 - Guide the working of credit control representatives, improve their efficiency - 指导信用控制代表的工作,协助其提高工作效率 - Cooperate the sellers to visit important customers, resolve the deferred payment because of bill problems - 协调销售人员拜访分区重要客户,解决客户因帐单问题而引起的付款延迟
Customers Credit Information Management 客户信用信息管理: - Advert to the account term information of customers, update the credit data of customers in time, analyse the credit control management of area customer information - 关注并分析客户帐龄明细信息,及时更新客户信用数据,做好分区信用控制管理中的客户信息分析工作
Accounts Receivable Management 应收帐款管理: - Coordinate with relevant departments, follow up collection of all accounts receivable, analyze accounts not received over 30 days, and ensure timely communication with customers - 与相关部门协调,跟进应收帐款的回收工作,对超30天以上未收回的款项做出详细分析,并积极协调客户,确保应收帐款的及时回收 - Make good use of accounts receivable management system and other financial system, conduct age analysis and collection evaluation of all accounts receivable, and submit to cluster finance manager in a timely manner - 熟练应用、操作应收账款管理系统和其他财务系统,做好有关应收帐款分析和回收评估的各项报告,报送分区财务部经理
Training and Education 培训与带教: - Train the employees regularly, improve the abilities and efficiency of the group - 定期安排对本组员工的业务及相关知识培训,提高团队的整体素质与工作效率 - According to the education plans, train and help the credit control representatives know the work matters - 根据带教计划,培训并帮助信用控制代表尽快熟习工作内容 - Clearly define department role, responsibility and performance targets for the function - 明确定义部门角色,职责以及部门的绩效目标 - Plan, organise and direct an efficient and effective function - 规划、组织和指导部门进行高效且有效运作 - Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness - 培养高品质、优质服务(面向内部客户)、灵活并具有成本意识的文化 - Develop a team spirit and multitasking capabilities within the team - 在团队内部培养团队合作精神,提高多重任务处理能力 - Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets - 合理协调资源,对全球性、地区性以及全国性的项目推进提供相应的资源保障 - Develop IKOs/KPIs with team members and monitor individual performance, including coaching, and conduct performance appraisal - 与团队成员共同制定IKOs/KPIs,并监督团队成员的个人表现,包括绩效辅导,并进行绩效评估 - Identify training needs and opportunities to develop a highly skilled functional department - 确认培训需求与机会,建立一个具有高技能水平的职能部门
Skills / Qualifications Skills 技能要求 - Presentation skills (excellent) - 演讲技能(出色) - Facilitation and training skills (excellent) - 协作与培训技能(出色) - Software skills (MS Word, Excel, PowerPoint, etc.) - 电脑技术(MS Word, Excel,和PowerPoint等) - Customer-facing and interaction skills (excellent) - 面对客户与交流技能(出色) - Communication skills - spoken and written (excellent) - 沟通技能-口头与书面(出色) - Negotiation and interpersonal skills (excellent) - 谈判与人际关系处理技能(出色) - Leadership skills (excellent) - 领导力技能(出色) - Analytical, organisational and motivational skills (excellent) - 分析、组织与激励技能(出色) - People Management skills (excellent) - 人员管理技能(出色) - Over 2 year experience in customer credit analysis and bill management - 2年以上的客户信用分析与帐单管理经验 - Degree in Finance, or above - 财务专业本科以上学历