Overall Role Purpose Ensure the transmission of customer p/u order to couriers accurately with its related data communications through both ways in a timely manner and closely communicate with couriers the updating emergency handling case from customer service unit 调度员的职责是将客户取件的要求进行核查, 及时传送给派送员执行, 包括来自客户服务部的紧急需求. 调度员是派送员离开公司时与公司的联络人
Accountabilities - Monitor the auto despatch working - 监控AUD 系统的工作情况 - Monitor stable auto despatch working time to time and check the dispatched quantity of orders to each courier. - 监控AUD)自动调度系统)的工作情况,并且检查每一个派送员收到的信息量 - Manual support to despatch in case of finding missing order - 对错误调度信息进行手工调整 - Reallocate the unassigned order to exact route. - 重新分配不能发出的调度信息 - Update route data. - 更新路区数据 - Report the AUD - 自动调度系统报告 - Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions - 该职位无直接下属机构和向其汇报人员，但是他/她必须证明其能够影响决策/行动
Skills / Qualifications Skills技能要求 - Communication skills - 良好的沟通技能 - Good command in English, both oral and writing - 熟练掌握英语，具有良好的英语听、说、写技能 - Computer skills - 熟练操作计算机 - Time Management - 良好的时间管理技能 - 1-2 years relevant experience - 1-2年相关工作经验 - Experience in Ground Operations (preferable) - 有地面作业经验者优先 - Diploma or equivalent, - 大专或同等学历
