Overall Role Purpose Provide initial set-up and on-going user support for general desktop and operations hardware and software to ensure smooth operation of IT related equipment and system. Manage the third information service suppliers (outsourcing party) when necessary 向用户提供及时的IT支持，确保台式电脑得到合理配置，作业软硬件得到合理安装，IT相关设备与系统顺畅运行。并可能需要管理第三方信息服务商（外包方）。
Accountabilities Hardware and Software Management 软硬件管理： - Maintain hardware, authorised software and establish IT infrastructure for newly built stations after it is informed by cluster IS department and ensure satisfaction of users - 得到分区IS部门的通知后，向目标用户提供IT支持与服务，包括硬件维护、软件授权设置、为新建分支机构建设IT基础设施等，并确保让用户满意 - Ensure all anti virus software is appropriately installed and up to date - 确保所有杀毒软件得到适当安装并适时更新 - Ensure that all peripherals (such as scanners and printers) plus hand held units are working correctly at all times - 确保所有外围设备（例如扫描仪和打印机）工作正常 - Administer and support telephone system (e.g. PABX), VoIP and video conferencing equipment - 管理并支持电话系统（例如交换机），语音电话以及视频会议设备 - Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support - 轻重缓急地解决来自Help Desk的用户问题与要求，提供用户支持 - Adhere to agreed policies and procedures, system support documentation & methods and take appropriate actions in providing support to the users - 符合一致认可的政策程序、系统支持存档及方法，向用户提供适当的支持 User Management 用户管理： - Provide user training when needed, to ensure not only full use of the PC or operations equipments by all users but also avoidance of same problems' recurring - 在必要时，向用户提供培训，以确保所有用户充分掌握电脑与操作系统设备的使用，并防止同样问题的再次发生 - Collect and timely report ideas of end users to cluster GM, and provide recommendation and supports - 收集终端用户的意见，及时向分区总经理汇报，并提出建议与支持 Project Management 项目管理： - Provide PC, peripheral and other equipment set-up support to in-country projects with an IT element - 支持电脑、外围设备和其他设备组建，支持国内项目的信息技术部分 - Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions - 该职位无直接下属机构和向其汇报人员，但是他/她必须证明其能够影响决策/行动
Skills / Qualifications Skills技能要求 - Communication skills (English), spoken and written (excellent) - 沟通技能（英语），口语和写作（优秀） - Technical skills (PC hardware configuration and set up, Microsoft 9x, NT and 2000 operating system management, Anti-Virus solutions, Operations equipment including courier and document scanners) - 技术技能（电脑硬件配置，Microsoft 9x, NT and 2000操作系统管理，防病毒方案，操作设备包括派送和文件扫描仪） - Knowledge of data line connection and WAN - 了解数据专线连接和广域网技术 - PABX knowledge and IP Phone skills - 了解电话交换系统（PABX）和网络电话技术IP Phone - Knowledge of DHL proprietary applications - 了解DHL专有应用系统软件 - 3年技术支持经验 - 信息技术（或相关学历），本科学历
