Overall Role Purpose To manage the local HR service in cluster and its station and ensure company’s HR policies and practices be running effectively. To provide HR advice and service to the all departments management of cluster and its station that drives and reinforces DHL’s culture and business strategies 管理分区和其分公司人力资源服务，确保公司的人力资源政策和实务有效开展。向分区各部门的管理层和分公司管理人员提供人力资源方面的建议和服务, 以促进业务策略的实施和公司文化的建议
Accountabilities Human Resource Planning 人力计划： - Informed, review and forecast human resources (FTE) requirements, to advise and coordinate with other Dept Heads their needs for appropriate staffing, to ensure human resources meets the business requirement - 了解、回顾并预测人力资源需求，协调并为其他部门经理提供建议制定合适的人力计划，以确保公司人力资源满足公司业务的需求
Recruiting 招聘： - Comply with selection procedures to ensure appointments are carried out in a structured and systematic approach to meet HR policy, local legislation and managed in a cost effective way, and meet cluster and its station resourcing needs effectively - 执行公司人事甄选政策及流程确保人员甄选、任命政策和程序经济、有效并符合公司人力资源政策、当地劳动法律法规，并有效满足分区及其分公司在人员方面的需求 Local legislation alignment 遵循本地相关法规： - Study labour market and wage trends, various relevant Government labour legislation from time to time in respective cluster and ensure awareness and compliance with the law - 调查研究当地劳动市场、薪资趋势和各种劳动法规的更新变化情况，以确保符合各项劳动法规
Compensation and benefits 薪酬和福利： - Understand, implement and communicate the company’s compensation and benefits policy and procedure, provide feedback and suggestion to ensure that the compensation and benefits packages are competitive with the local market - 理解、沟通并执行公司的薪酬福利政策，并根据当地市场情况提出反馈和建议，以确保公司薪酬福利的市场竞争力
Payroll工资： - Understand salary and other compensation packages payroll in cluster. To communicate and feedback daily salary offer and salary annual review in line with national policy. Support to participate in salary survey and implementation of incentive scheme if necessary - 了解分区员工工资和相关福利项目，按照总部相关政策沟通或反馈日常薪资给付及年度工资调整方案必要时协助参加薪酬调查和激励奖方案的实施
Employee Relations 员工关系： - Implement relevant employee relations measures and policies that will ensure good employee climate, high morale and effective communication. To ensure that a good employees relations program are in place and maintain a proper procedure for counselling and handling grievances, and a fair system of enforcing work discipline in cluster and its station - 实施各项员工关系措施和活动，以确保良好的工作氛围、高涨的员工热情和有效的沟通渠道。在分区及其分公司确保员工关系项目的良好运行，维护与员工沟通渠道的通畅和公正
Training & Development 培训和发展： - Monitor the implementation of the training plan in cluster and its station, maintain the training record and assist line manager in identifying training needs to ensure that the employees get adequate training to meet business needs. Provide feedback to line manager and corporate T&D HR - 在分区及其分公司监督培训计划的实施，维护培训记录，协助一线主管进行培训需求的识别，确保员工能得到满足业务需求的良好培训. 向一线主管和总部培训发展经理提供反馈
Performance Management 绩效管理： - Implement and apply an effective performance management system in cluster and its station that will monitor and increase employee’s productivity and competency improvement - 在分区及其分公司有效地实施和运用绩效管理体系，监控和提升员工的工作效能和能力的发展提高
Organisation Change 组织变革： - With the instruction of area HR manager, to assist management to implement organization change program in cluster and its station. To ensure any retrenchments are managed professionally using where appropriate outplacement support and handled with compassion - 在总部和区域人力资源经理的指导下，协助管理层实施分区及其分公司的组织变化。确保能专业化地处理机构压缩，并为富余人员提供适当的善后安排
Personnel Administration Management 人事行政管理 - Keep record on work attendance and vacancy through in site attendance keeper and line manager - 通过在线考勤员一线主管记录、检查考勤、休假记录 - Manage entry, change and termination processes in time or Coordinate outsourcing agent to complete the processes in time - 管理员工进出流程及个人信息变化手续；协调外包服务商为员工进出公司、调整个人资料等事宜提供全程及时跟进服务 - Clearly define department role, responsibility and performance targets for the function - 明确定义部门角色，职责以及部门的绩效目标 - Plan, organise and direct an efficient and effective function - 规划、组织和指导部门进行高效且有效运作 - Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness - 培养高品质、优质服务（面向内部客户）、灵活并具有成本意识的文化 - Develop a team spirit and multitasking capabilities within the team - 在团队内部培养团队合作精神，提高多重任务处理能力 - Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets - 合理协调资源，对全球性、地区性以及全国性的项目推进提供相应的资源保障 - Develop IKOs/KPIs with team members and monitor individual performance, including coaching, and conduct performance appraisal - 与团队成员共同制定IKOs/KPIs，并监督团队成员的个人表现，包括绩效辅导，并进行绩效评估 - Identify training needs and opportunities to develop a highly skilled functional department 确认培训需求与机会，建立一个具有高技能水平的职能部门
